YouPay x Tragic Beautiful Case Study: Driving New Customer Acquisition with Social Commerce

Using YouPay’s cart-sharing functionality, Tragic Beautiful has driven its customer activity across its online communities.

see the results

Snapshot

of success

Tragic Beautiful has utilised YouPay to elevate its social commerce presence, and the results that come with it.

0 %

increase in new customers

After launching YouPay, Tragic Beautiful saw an immediate 26% uptick in new customers transacting through the platform.

0 %

increase in sales

YouPay provided an instant impact overnight for Tragic Beautiful and its sales.

0 %

increase in conversion

Tragic Beautiful enjoyed a 12% increase in overall conversion.

Maximising

Social Commerce & Brand Advocacy

Tragic Beautiful is an alternative & gothic e-commerce store that hosts an array of specially curated clothing, shoes, accessories, homewares, beauty, and lifestyle products. We have strongly positioned ourselves as innovators within the Australian alternative market, not only sourcing products but designing and ethically producing our own exclusive bath & body, skincare, clothing, homewares, and witchcraft supply ranges. We push boundaries to pursue originality while focusing on our audience and catering to their desires, using feedback from our customers via our social media channels, particularly our VIP group, to develop new and exciting offerings with them. We were approached very early on in YouPay’s life. Our founder, Mel, immediately saw the value in what YouPay was doing, and we were one of the first three brands to adopt this new payment system.

Tragic Beautiful are driving customer engagement through social commerce with YouPay.

YouPay has been a fantastic integration for us, allowing us to leverage social commerce in a way we’ve never seen before. We love that our customers are able to extend their purchase decisions further to strangers, making their day, we’ve seen this as tremendously important, particularly in the world we are living in currently.

–

Brydie Brakels,

Marketing Manager

We asked

& they answered

Tragic Beautiful used YouPay to unlock a whole new method for driving sales and empowering customers to interact and transact with one another, in a safe and secure way.

want to know more?

Why do you think YouPay was so well adopted by Tragic Beautiful customers after launch?

As frontrunners of innovation, we love executing new ideas and taking risks. We knew our audience was tech-savvy and early adopters of new technology and would love trying a new offering such as YouPay. Our Marketing Manager, Brydie Brakels, saw value in YouPay that hadn’t yet been leveraged through YouPay’s initial merchants, shifting the system’s original intended use into a way for our headstrong and confident audience to get exactly what they wanted. Our YouPay integration commenced with Make Them Pay Day, a celebration of our audience and opportunity for them to have carts purchased to win big. Hourly giveaways of our popular Mystery Boxes and the inclusion of a free perfume (a cult favourite) in each YouPay order generated hype and encouraged trial use of the system. We pushed this messaging through an eye-catching campaign, encouraging our audience to ‘make them pay’ – be that their partner, a friend, or a stranger lusting after them on the internet – to get what they actually desired for Valentines’ Day. This campaign encapsulated YouPay’s offerings in a way that aligned with our branding and audience, and we saw an immediate acceptance of YouPay in our VIP Facebook group and social channels. The response to our campaign was incredible, and the system was immediately utilised by our audience.

Has there been more social engagement on your social media platforms since launching with YouPay?

We have always had frequent social engagement on our platforms, but YouPay has allowed us to utilise this engagement and drive social commerce. Since launch, our VIP group on Facebook has had weekly ‘YouPay it Forward’ threads, encouraging VIPs to treat one another. We are also inundated with UGC from customers unboxing their gifted YouPay orders and flaunting their products.

Is YouPay helping you attract more customers or entice existing ones to shop through Tragic Beautiful? Are they placing more orders than regular customers?

We have seen a great mix of both. Our current customers happily use YouPay while we see around 25-27% of carts made and purchased are new customers to Tragic Beautiful. Yes – they tend to place orders more often.

Are you seeing more online brand advocacy from your customers now since launching with YouPay? If so, in what ways have you noticed this?

We definitely have. We have collaborated with YouPay to create exciting campaigns, offering free gifts, discounts, and even a $1000 shopping spree. These value-adding initiatives have seen our customers advocate for Tragic Beautiful within our own social channels as well as third-party YouPay groups and beyond. This brand advocacy via positive online word-of-mouth has allowed us to acquire new customers, who then become brand advocates themselves.

What value does YouPay add to your social commerce strategy? Was social commerce originally apart of your Sales strategy prior to launching YouPay?

YouPay adds an exciting element to our ongoing social commerce strategy. As mentioned, our collaborative campaigns have allowed us to drive sales and encourage trial purchase from customers – without them even purchasing their own products! Social commerce was part of our strategy prior to YouPay, but YouPay let us transform our social channels into user-led sales channels by leveraging our strong customer relationships, further nurturing a positive brand perception, and facilitating the creation of tight-knit bonds with fellow community members.

Have you noticed that having a bigger social commerce presence has organically led to more sales? Do you have any metrics that indicate success with YouPay?

This initiative has tremendously benefited Tragic Beautiful’s sales and brand perception: our YouPay launch on February 10, 2022 saw 112 carts paid for, resulting in a 147% increase for our sales based on February 9 figures. Returning customers were the primary purchasers, making up 75.17% of orders. We saw a 12% conversion rate increase after integration, with customers making others purchase their carts, decreasing cart abandonment. Our cart threads since integration have generated thousands of dollars in extra weekly sales. We have been able to mitigate our smaller marketing budget through social commerce, and “leaking” sales within YouPay groups provides us with an inundation of free sale advertising. We have also been able to organically market new products for free and stimulate demand for slow-moving products.

43% of all visitors to a YouPay cart link come from social media, what does this mean to Tragic Beautiful?

This showcases the importance of YouPay within our social media strategy, and the significance of running innovative, social-media based campaigns to encourage customers to share their carts in groups and on their other platforms.

How important is it for you to provide a safe online space for your customers to interact with one another? Did YouPay help to achieve this?

Providing a safe space for our community is integral to us. We have an audience consisting of many peoples within marginalised communities such as LGBT+ folk and sex workers. We have always strived to create a space in which these people can comfortably be themselves, and our group is often commended as having a safer and friendlier group culture than other Australian alternative forums. YouPay has helped by facilitating this already tight-knit community to provide the gift of giving to one another, many happy tears have been shed from members of our group and the joy they have given to other Tragics.

Has YouPay given you the opportunity to learn more about your customers?

YouPay has given us valuable insights into the products customers want but perhaps can’t afford or justify right now. These insights have allowed us to not only shape sale promotions but have also assisted with our product sourcing and creation, further aiding our customer-driven approach in a money-can’t-buy way.

About

Tragic Beautiful launched in 2006 to supply the Australian alternative market with a broad range of fashion styles not yet available here. Starting as an eBay store with only $200, Tragic Beautiful has grown organically by acquiring brands for Australian sale, developing unique products and promotions, and focusing on our audience with a customer-driven approach.

Name

Tragic Beautiful

Region

Brisbane, Australia

Industry

Gothic & Occult Fashion Lifestyle Store

Website

https://www.tragicbeautiful.com/