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YouPay x Tragic Beautiful Case Study: Driving New Customer Acquisition with Social Commerce

Using YouPay’s cart-sharing functionality, Tragic Beautiful has driven its customer activity across its online communities.


of success
Tragic Beautiful has utilised YouPay to elevate its social commerce presence, and the results that come with it.
0 %

increase in new customers

After launching YouPay, Tragic Beautiful saw an immediate 26% uptick in new customers transacting through the platform.
0 %

increase in sales

YouPay provided an instant impact overnight for Tragic Beautiful and its sales.
0 %

increase in conversion

Tragic Beautiful enjoyed a 12% increase in overall conversion.


Social Commerce & Brand Advocacy
Tragic Beautiful is an alternative & gothic e-commerce store that hosts an array of specially curated clothing, shoes, accessories, homewares, beauty, and lifestyle products. We have strongly positioned ourselves as innovators within the Australian alternative market, not only sourcing products but designing and ethically producing our own exclusive bath & body, skincare, clothing, homewares, and witchcraft supply ranges. We push boundaries to pursue originality while focusing on our audience and catering to their desires, using feedback from our customers via our social media channels, particularly our VIP group, to develop new and exciting offerings with them. We were approached very early on in YouPay’s life. Our founder, Mel, immediately saw the value in what YouPay was doing, and we were one of the first three brands to adopt this new payment system.

Tragic Beautiful are driving customer engagement through social commerce with YouPay.

YouPay has been a fantastic integration for us, allowing us to leverage social commerce in a way we’ve never seen before. We love that our customers are able to extend their purchase decisions further to strangers, making their day, we’ve seen this as tremendously important, particularly in the world we are living in currently.


Brydie Brakels,
Marketing Manager

We asked

& they answered

Tragic Beautiful used YouPay to unlock a whole new method for driving sales and empowering customers to interact and transact with one another, in a safe and secure way.
As frontrunners of innovation, we love executing new ideas and taking risks. We knew our audience was tech-savvy and early adopters of new technology and would love trying a new offering such as YouPay. Our Marketing Manager, Brydie Brakels, saw value in YouPay that hadn’t yet been leveraged through YouPay’s initial merchants, shifting the system’s original intended use into a way for our headstrong and confident audience to get exactly what they wanted. Our YouPay integration commenced with Make Them Pay Day, a celebration of our audience and opportunity for them to have carts purchased to win big. Hourly giveaways of our popular Mystery Boxes and the inclusion of a free perfume (a cult favourite) in each YouPay order generated hype and encouraged trial use of the system. We pushed this messaging through an eye-catching campaign, encouraging our audience to ‘make them pay’ – be that their partner, a friend, or a stranger lusting after them on the internet – to get what they actually desired for Valentines’ Day. This campaign encapsulated YouPay’s offerings in a way that aligned with our branding and audience, and we saw an immediate acceptance of YouPay in our VIP Facebook group and social channels. The response to our campaign was incredible, and the system was immediately utilised by our audience.
We have always had frequent social engagement on our platforms, but YouPay has allowed us to utilise this engagement and drive social commerce. Since launch, our VIP group on Facebook has had weekly ‘YouPay it Forward’ threads, encouraging VIPs to treat one another. We are also inundated with UGC from customers unboxing their gifted YouPay orders and flaunting their products.
We have seen a great mix of both. Our current customers happily use YouPay while we see around 25-27% of carts made and purchased are new customers to Tragic Beautiful. Yes – they tend to place orders more often.
We definitely have. We have collaborated with YouPay to create exciting campaigns, offering free gifts, discounts, and even a $1000 shopping spree. These value-adding initiatives have seen our customers advocate for Tragic Beautiful within our own social channels as well as third-party YouPay groups and beyond. This brand advocacy via positive online word-of-mouth has allowed us to acquire new customers, who then become brand advocates themselves.
YouPay adds an exciting element to our ongoing social commerce strategy. As mentioned, our collaborative campaigns have allowed us to drive sales and encourage trial purchase from customers – without them even purchasing their own products! Social commerce was part of our strategy prior to YouPay, but YouPay let us transform our social channels into user-led sales channels by leveraging our strong customer relationships, further nurturing a positive brand perception, and facilitating the creation of tight-knit bonds with fellow community members.
This initiative has tremendously benefited Tragic Beautiful’s sales and brand perception: our YouPay launch on February 10, 2022 saw 112 carts paid for, resulting in a 147% increase for our sales based on February 9 figures. Returning customers were the primary purchasers, making up 75.17% of orders. We saw a 12% conversion rate increase after integration, with customers making others purchase their carts, decreasing cart abandonment. Our cart threads since integration have generated thousands of dollars in extra weekly sales. We have been able to mitigate our smaller marketing budget through social commerce, and “leaking” sales within YouPay groups provides us with an inundation of free sale advertising. We have also been able to organically market new products for free and stimulate demand for slow-moving products.
This showcases the importance of YouPay within our social media strategy, and the significance of running innovative, social-media based campaigns to encourage customers to share their carts in groups and on their other platforms.
Providing a safe space for our community is integral to us. We have an audience consisting of many peoples within marginalised communities such as LGBT+ folk and sex workers. We have always strived to create a space in which these people can comfortably be themselves, and our group is often commended as having a safer and friendlier group culture than other Australian alternative forums. YouPay has helped by facilitating this already tight-knit community to provide the gift of giving to one another, many happy tears have been shed from members of our group and the joy they have given to other Tragics.
YouPay has given us valuable insights into the products customers want but perhaps can’t afford or justify right now. These insights have allowed us to not only shape sale promotions but have also assisted with our product sourcing and creation, further aiding our customer-driven approach in a money-can’t-buy way.


Tragic Beautiful launched in 2006 to supply the Australian alternative market with a broad range of fashion styles not yet available here. Starting as an eBay store with only $200, Tragic Beautiful has grown organically by acquiring brands for Australian sale, developing unique products and promotions, and focusing on our audience with a customer-driven approach.


Tragic Beautiful


Brisbane, Australia


Gothic & Occult Fashion Lifestyle Store


Terms & Conditions

YouPay Valentines Day 2023 Promotion Terms & Conditions:

  • The ‘Promoter’ is YouPay Pty Ltd (ABN 70 644 120 990) of registered office address: 15b 10 Old Chatswood Road, Springwood QLD 4127, Australia. Promotion ends 16.10.22 at 2359 AEST.
  • Employees of the Promoter, their family members or anyone else connected in any way with the competition shall not be permitted to enter the promotion.
  • YouPay carts generated between 0900 AEST 30 January, 2023 and 2359 AEST 14 February receive entries into the Promotion.
  • The recipient of the prize is the person who created the YouPay cart, the ‘Shopper’.
  • For Shopper to receive an entry, the cart must be paid for.
  • The number of entries a Shopper receives is as follows:
    • Pink Kimberly: 100 entries
    • Beserk: 10 entries
    • Honey Birdette: 10 entries
    • Edible Beauty: 10 entries
    • Playful Promises: 10 entries
    • Secret Bottle: 10 entries
    • Grazing Lane Sweets: 10 entries
    • All other merchants that offer YouPay: 1 entry
  • Prizes are listed at
  • The number of entries a Shopper accrues increases their likelihood of winning.
  • Winners are drawn randomly and there are no guarantees that a large number of entries will automatically win you a prize.
  • Prize winners will be drawn at automatically at 15b 10 Old Chatswood Road, Springwood QLD 4127.
  • Announcement of winners: Winners will be notified by email within 3 days of the prize draw. If a prize winner cannot be contacted or does not claim a prize within 28 days of the prize draw after multiple attempts of communication, the Promoter reserves the right to redraw the prize and allocate a new prize winner.
  • The Promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.
  • The Promoter reserves the right to investigate entries that appear to be fraudulent. Winning entries found to be fraudulent will be ineligible to claim their Prize and reassigned to the next eligible entrant.
  • The Promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • No cash alternative to the prizes will be offered. The prizes are not transferable.
  • Any personal data relating to winners or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • Prize winners agree to have their name published in a digital capacity as part of the Promoter’s competition winner announcements.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other Social Network. You are providing your information to the Promoter and not to any other party.

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