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& help

Find answers to commonly asked questions here

Need a quick answer

or need basic help?

If you still have questions or require assistance, click this button to be redirected to our support page for additional information. 

Yes, YouPay is free for everyone – our Shoppers (the person receiving the products) and Payers (the person who makes the payment).

Yes. We keep your name and address private from your Payer or Shopper.

A Shopper is the person who places the original order and will be receiving the items.

A Payer is the person who pays for the order. The Shopper sends the Payer a YouPay link to make a purchase.

Yes, YouPay links are fully encrypted.

Anyone who wants to pay for you.

YouPay offers the same payment methods the shop offers for regular payments with the most common being PayPal and credit card.

Yes, YouPay supports PayPal and other payment methods including Visa and Mastercard. YouPay uses the shop’s original payment methods to process the Payer’s payment.

No, we do not. YouPay connects your Payer to the existing payment methods in your chosen shop.

Tell them about us!

Yes. As an example, a young person can populate their shopping cart and send a YouPay link to their parent for approval and payment.

Individual age restrictions may apply on shops that offer YouPay.

Yes. A YouPay order acts like any other regular order meaning coupon codes can be applied.

Yes, if you are the Shopper the order is connected to your customer account at your chosen shop. This means you earn Reward and Loyalty points as you would with any other shop.

YouPay is a venture funded Australian business lead by a team of industry experts.

If a payer needs to request a refund for payment, they will need to contact the merchant directly to request the refund. YouPay cannot assist with this process as we are not responsible for the actual transfer of funds between a payer and a merchant.

If you come across inappropriate or potentially illegal material in a YouPay cart or product (including photos or content), please take immediate action by reporting it to us.

To do this, you can use our contact form on the YouPay website.

Provide as much information as possible, such as the user’s name, cart link or product details, and any relevant screenshots. Our team takes these reports very seriously and will promptly investigate the matter and report it to the appropriate authorities to ensure a safe and secure environment for all users.

Thank you for helping us maintain a positive and lawful community on YouPay.

Click here to register your store and become a YouPay merchant. 

Once it is paid for by the Payer. At this point the original order made by the Shopper will be flagged as ready for processing. You then process that order like any regular order and ship it to the Shopper.

No, YouPay is free for your customers, that means both the Shoppers and the Payers.

Your payment time frames do not change. YouPay uses your existing payment gateways meaning you get paid the same way you always have.

No. Only successful, completed YouPay orders are charged for. 

Yes, we will be happy to integreate YouPay into your shop for no cost. Please contact us for more information.

We have a dedicated Support section for Merchants who need assistance with installing and running YouPay on their online stores.

Like most great ideas, YouPay was the answer to a real world problem. Wanting to buy his partner a gift but wanting her to choose what she wanted, our Founder realised it was impossible to pay for the order without having to generate the entire order himself. What he needed was a way for his partner to share just the payment step. 

Having the resources of the team at MyWork (one of Australia’s leading digital design agencies) available to build the initial prototype of YouPay meant that getting YouPay to market was achievable in a very quick time-frame.

YouPay is a venture funded Australian business lead by a team of technical and financial industry experts.

YouPay is patent pending (Application Number 2020902167.)

Yes, we would love that! We want to get YouPay into as many stores as possible so that you can YouPay everywhere you shop. Let your favourite shop know about YouPay by sending them a link to our website!

Got a suggestion for where you would like to see YouPay next? Let us know via our contact page or drop a suggestion in the dedicated thread in our VIP Facebook group.

Join our VIP Facebook Group to get the latest updates and find out when our app is available. 

We have added gift card icons to the stores that require the use of gift cards. You can create YouPay carts at these stores exclusively via the YouPay app. YouPay carts created at these stores can be shared anywhere, and paid from outside the YouPay app like any other YouPay cart.

Stores without the pink gift card icon have YouPay directly integrated. You can create YouPay carts at these stores from both inside the YouPay app and directly on the store’s website.

So that you can YouPay it at more stores than ever! We have partnered with Prezzee, a digital gift card platform so that you can share YouPay carts at a wider range of stores from within the YouPay app – even if they don’t offer YouPay directly.

Stores with the pink gift card carts work almost exactly the same as all other stores that offer YouPay.

  1. Select the store from the store finder in the app.
  2. Add the products you want to the store’s cart.
  3. From inside the store’s cart you will see a blue YouPay button.
  4. Press the button to create and share your cart.

When your cart is paid for you will be sent a digital gift card to use at the store so you can buy the items in your cart. 

YouPay stores with the pink gift card icon require the Shopper creating the cart to add an amount to cover shipping. This is the ensure that the gift card you receive will cover your entire order, including shipping.
Stores that offer YouPay directly will automatically add accurate shipping to your order.

When gift cards are used to pay for your YouPay cart, sometimes the total of the YouPay cart may not be an exact match to the required gift card value. Gift cards can only be issued in $5 increments, therefore a YouPay cart must be a round number, divisible by $5.

For example, if you create a YouPay cart for $29 worth of items from a store, your YouPay cart will be rounded to $30. The Payer will be charged $30 and you will sent a $30 gift card to spend at your chosen store.

Stores that offer YouPay directly (stores without the pink gift card icon) do not require rounding up. 

Prezzee is a digital gift card platform that we have partnered with to ensure that you can create a share YouPay carts at more stores than ever. You can visit their website at to find out more.

The expiry date of each gift card depends on the retailer or brand. You can check the expiry date of your gift card by logging into your YouPay account and viewing the cart details, you can also view these details from your Prezzee account.

In most cases, you can keep the gift card and use it for future purchases until the balance is fully depleted or until the card’s expiry date. Each retailer has their own gift card use policy. Please refer to the retailer’s policy.

Gift cards purchased via YouPay cannot be refunded. If you have used a gift card to purchase items from a retailer and wish to return or exchange an item, you need to refer to the retailer’s gift card policy. 

Terms & Conditions

YouPay Valentines Day 2023 Promotion Terms & Conditions:

  • The ‘Promoter’ is YouPay Pty Ltd (ABN 70 644 120 990) of registered office address: 15b 10 Old Chatswood Road, Springwood QLD 4127, Australia. Promotion ends 16.10.22 at 2359 AEST.
  • Employees of the Promoter, their family members or anyone else connected in any way with the competition shall not be permitted to enter the promotion.
  • YouPay carts generated between 0900 AEST 30 January, 2023 and 2359 AEST 14 February receive entries into the Promotion.
  • The recipient of the prize is the person who created the YouPay cart, the ‘Shopper’.
  • For Shopper to receive an entry, the cart must be paid for.
  • The number of entries a Shopper receives is as follows:
    • Pink Kimberly: 100 entries
    • Beserk: 10 entries
    • Honey Birdette: 10 entries
    • Edible Beauty: 10 entries
    • Playful Promises: 10 entries
    • Secret Bottle: 10 entries
    • Grazing Lane Sweets: 10 entries
    • All other merchants that offer YouPay: 1 entry
  • Prizes are listed at
  • The number of entries a Shopper accrues increases their likelihood of winning.
  • Winners are drawn randomly and there are no guarantees that a large number of entries will automatically win you a prize.
  • Prize winners will be drawn at automatically at 15b 10 Old Chatswood Road, Springwood QLD 4127.
  • Announcement of winners: Winners will be notified by email within 3 days of the prize draw. If a prize winner cannot be contacted or does not claim a prize within 28 days of the prize draw after multiple attempts of communication, the Promoter reserves the right to redraw the prize and allocate a new prize winner.
  • The Promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control.
  • The Promoter reserves the right to investigate entries that appear to be fraudulent. Winning entries found to be fraudulent will be ineligible to claim their Prize and reassigned to the next eligible entrant.
  • The Promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • No cash alternative to the prizes will be offered. The prizes are not transferable.
  • Any personal data relating to winners or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • Prize winners agree to have their name published in a digital capacity as part of the Promoter’s competition winner announcements.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other Social Network. You are providing your information to the Promoter and not to any other party.

YouPay Wish Lists

all your carts in one place​

Fill your cart

at any YouPay store

Tap the YouPay button to create a shareable cart that’s automatically added to your YouPay Wish List.

Activate your list

to start sharing

Tap Activate your wish list or head to to access your unique, shareable YouPay Wish List.

Share your list

you shop, they pay

Get the items you want and make gifting simple by building and sharing your YouPay Wish List today.

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