Yes, YouPay is free for everyone – our Shoppers (the person receiving the products) and Payers (the person who makes the payment).
Yes. We keep your name and address private from your Payer or Shopper.
A Shopper is the person who places the original order and will be receiving the items.
A Payer is the person who pays for the order. The Shopper sends the Payer a YouPay link to make a purchase.
Yes, YouPay links are fully encrypted.
Anyone who wants to pay for you.
YouPay offers the same payment methods the shop offers for regular payments with the most common being PayPal and credit card.
Yes, YouPay supports PayPal and other payment methods including Visa and Mastercard. YouPay uses the shop’s original payment methods to process the Payer’s payment.
Tell them about us!
Yes. As an example, a young person can populate their shopping cart and send a YouPay link to their parent for approval and payment.
Individual age restrictions may apply on shops that offer YouPay.
Yes. A YouPay order acts like any other regular order meaning coupon codes can be applied.
Yes, if you are the Shopper the order is connected to your customer account at your chosen shop. This means you earn Reward and Loyalty points as you would with any other shop.
If a payer needs to request a refund for payment, they will need to contact the merchant directly to request the refund. YouPay cannot assist with this process as we are not responsible for the actual transfer of funds between a payer and a merchant.
If you come across inappropriate or potentially illegal material in a YouPay cart or product (including photos or content), please take immediate action by reporting it to us.
To do this, you can use our contact form on the YouPay website.
Provide as much information as possible, such as the user’s name, cart link or product details, and any relevant screenshots. Our team takes these reports very seriously and will promptly investigate the matter and report it to the appropriate authorities to ensure a safe and secure environment for all users.
Thank you for helping us maintain a positive and lawful community on YouPay.
Click here to register your store and become a YouPay merchant.
Once it is paid for by the Payer. At this point the original order made by the Shopper will be flagged as ready for processing. You then process that order like any regular order and ship it to the Shopper.
No, YouPay is free for your customers, that means both the Shoppers and the Payers.
Your payment time frames do not change. YouPay uses your existing payment gateways meaning you get paid the same way you always have.
No. Only successful, completed YouPay orders are charged for.
Yes, we will be happy to integreate YouPay into your shop for no cost. Please contact us for more information.
We have a dedicated Support section for Merchants who need assistance with installing and running YouPay on their online stores.
Like most great ideas, YouPay was the answer to a real world problem. Wanting to buy his partner a gift but wanting her to choose what she wanted, our Founder realised it was impossible to pay for the order without having to generate the entire order himself. What he needed was a way for his partner to share just the payment step.
Having the resources of the team at MyWork (one of Australia’s leading digital design agencies) available to build the initial prototype of YouPay meant that getting YouPay to market was achievable in a very quick time-frame.
YouPay is a venture funded Australian business lead by a team of technical and financial industry experts.
YouPay is patent pending (Application Number 2020902167.)
Yes, we would love that! We want to get YouPay into as many stores as possible so that you can YouPay everywhere you shop. Let your favourite shop know about YouPay by sending them a link to our website!
Join our VIP Facebook Group to get the latest updates and find out when our app is available.
We have added gift card icons to the stores that require the use of gift cards. You can create YouPay carts at these stores exclusively via the YouPay app. YouPay carts created at these stores can be shared anywhere, and paid from outside the YouPay app like any other YouPay cart.
Stores without the pink gift card icon have YouPay directly integrated. You can create YouPay carts at these stores from both inside the YouPay app and directly on the store’s website.
So that you can YouPay it at more stores than ever! We have partnered with Prezzee, a digital gift card platform so that you can share YouPay carts at a wider range of stores from within the YouPay app – even if they don’t offer YouPay directly.
Stores with the pink gift card carts work almost exactly the same as all other stores that offer YouPay.
When your cart is paid for you will be sent a digital gift card to use at the store so you can buy the items in your cart.
YouPay stores with the pink gift card icon require the Shopper creating the cart to add an amount to cover shipping. This is the ensure that the gift card you receive will cover your entire order, including shipping.
Stores that offer YouPay directly will automatically add accurate shipping to your order.
When gift cards are used to pay for your YouPay cart, sometimes the total of the YouPay cart may not be an exact match to the required gift card value. Gift cards can only be issued in $5 increments, therefore a YouPay cart must be a round number, divisible by $5.
For example, if you create a YouPay cart for $29 worth of items from a store, your YouPay cart will be rounded to $30. The Payer will be charged $30 and you will sent a $30 gift card to spend at your chosen store.
Stores that offer YouPay directly (stores without the pink gift card icon) do not require rounding up.
Prezzee is a digital gift card platform that we have partnered with to ensure that you can create a share YouPay carts at more stores than ever. You can visit their website at prezzee.com.au to find out more.
The expiry date of each gift card depends on the retailer or brand. You can check the expiry date of your gift card by logging into your YouPay account and viewing the cart details, you can also view these details from your Prezzee account.
In most cases, you can keep the gift card and use it for future purchases until the balance is fully depleted or until the card’s expiry date. Each retailer has their own gift card use policy. Please refer to the retailer’s policy.
Gift cards purchased via YouPay cannot be refunded. If you have used a gift card to purchase items from a retailer and wish to return or exchange an item, you need to refer to the retailer’s gift card policy.
YouPay Valentines Day 2023 Promotion Terms & Conditions:
Tap the YouPay button to create a shareable cart that’s automatically added to your YouPay Wish List.
Tap Activate your wish list or head to youpay.me to access your unique, shareable YouPay Wish List.