FAQ's

& help

Find answers to commonly asked questions here

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If you still have questions or require assistance, click this button to be redirected to our Intercom page for additional information. 

Yes, YouPay is free for everyone – our Shoppers (the person receiving the products) and Payers (the person who makes the payment).

Yes. We keep your name and address private from your Payer or Shopper.

A Shopper is the person who places the original order and will be receiving the items.

A Payer is the person who pays for the order. The Shopper sends the Payer a YouPay link to make a purchase.

Yes, YouPay links are fully encrypted.

Anyone who wants to pay for you.

YouPay offers the same payment methods the shop offers for regular payments with the most common being PayPal and credit card.

Yes, YouPay supports PayPal and other payment methods including Visa and Mastercard. YouPay uses the shop’s original payment methods to process the Payer’s payment.

No, we do not. YouPay connects your Payer to the existing payment methods in your chosen shop.

Tell them about us!

Yes. As an example, a young person can populate their shopping cart and send a YouPay link to their parent for approval and payment.

Individual age restrictions may apply on shops that offer YouPay.

Yes. A YouPay order acts like any other regular order meaning coupon codes can be applied.

Yes, if you are the Shopper the order is connected to your customer account at your chosen shop. This means you earn Reward and Loyalty points as you would with any other shop.

YouPay is a venture funded Australian business lead by a team of industry experts.

Step 1. Sign Up to become a YouPay Merchant.

Step 2. Install the appropriate YouPay plugin. At present WooCommerce and OpenCart are supported. Shopify, Big Commerce and Magento plugins are in development.

Once it is paid for by the Payer. At this point the original order made by the Shopper will be flagged as ready for processing. You then process that order like any regular order and ship it to the Shopper.

No, YouPay is free for your customers, that means both the Shoppers and the Payers.

Your payment time frames do not change. YouPay uses your existing payment gateways meaning you get paid the same way you always have.

No. Only successful, completed YouPay orders are charged for. 

Yes, we will be happy to integreate YouPay into your shop for no cost. Please contact us for more information.

We have a dedicated Support section for Merchants who need assistance with installing and running YouPay on their online stores.

Like most great ideas, YouPay was the answer to a real world problem. Wanting to buy his partner a gift but wanting her to choose what she wanted, our Founder realised it was impossible to pay for the order without having to generate the entire order himself. What he needed was a way for his partner to share just the payment step. 

Having the resources of the team at MyWork (one of Australia’s leading digital design agencies) available to build the initial prototype of YouPay meant that getting YouPay to market was achievable in a very quick time-frame.

YouPay is a venture funded Australian business lead by a team of technical and financial industry experts.

YouPay is patent pending (Application Number 2020902167.)

Yes, we would love that. We need to get YouPay into as many shops as possible so you can start using it. This means we need more Merchants. Let your favourite shop know about YouPay by sending them a link to our website. If they sign up, we will even let you send us a YouPay link for an order up to $200 as a thank you.

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